Frequently Asked Questions

Everything you need to know about your Justine Clenquet order.

Where are Justine Clenquet products manufactured?

All our jewelry pieces are handmade in France, ensuring the highest quality craftsmanship and attention to detail in every design.

What materials are used in your jewelry?

We primarily use high-quality brass dipped in palladium or 24k pale gold. Our designs often incorporate Swarovski crystals and are 100% nickel-free to prevent allergies.

How long does international shipping take?

We ship worldwide via DHL Express. Delivery typically takes 2 to 5 business days depending on your location and customs processing times.

What is your return policy?

You may return your items within 14 days of receiving your order. Please note that items must be in their original condition and packaging; for hygiene reasons, earrings cannot be returned.

How should I care for my jewelry?

To maintain the shine of your pieces, avoid contact with water, perfume, and cosmetics. Store your jewelry in its original pouch when not in use to prevent oxidation.

Are duties and taxes included in the price?

For orders outside of the European Union, customs duties and taxes may be applied by the destination country and are the responsibility of the customer upon delivery.